Things to Note when returning.

* SALE ITEMS ARE NOT ELIGIBLE FOR RETURN & WILL BE RETURNED TO SENDER. Items purchased with a discount code or at a sale rate cannot be returned as a discount is an item on sale. The item is no longer full price & is deemed on sale.

* Custom made orders by ETC are not Eligible for a return/exchange as these are custom made for you. Please check our sizing chart for you to purchase the correct size.

* 30 Days to return. After 30 days item is not valid for return.

* You have 7 days from date of delivery to notify us of any faults, please email to send photos of fault.

*Item needs to be in NEW & UNUSED condition, no make up, marks, dirt or stains, no smells (ie; perfume, dog, house, coffee) and the item has not been worn longer than just to try on, ie all day. No Pet Hair or fluff. If the item has any of the following it will be denied and sent back to you. 

*Do not stuff the item into the smallest possible bag you can, AND DO NOT send it back to us using the etc bag as the courier bag - this has air holes & can get wet- this can ruin the item. Please respect the clothing. 

* Please fold the item & place it in its original packing bag (not the courier bag) along with all of the tags attached. No tags = No Return. 

* My Secret Message has a separate return policy and it will be found in your order or by clicking here.

* Hats & Beanies are not eligible for return due to hygiene reasons.

For a full list of all the terms & conditions & policies for ETC Returns please head here RETURNS POLICY

Other enquires please email Returns Team =




Please, you do not have to wait for approval from us before sending your item back, your item is only eligible to be approved when it gets to us. If you have not received an email, write a note & pop in the bag or check your junk email and send it back along with a self addressed courier bag for exchanges to


ETC Returns Warehouse

4/143 Maui Street




For Exchanges please send a return courier bag, we recommend tracking for all items being sent to ETC.