Things to Note when returning.

* SALE ITEMS ARE NOT ELIGIBLE FOR RETURN & WILL BE RETURNED TO SENDER. Items purchased with a discount code or at a sale rate cannot be returned as a discount is an item on sale. The item is no longer full price & is deemed on sale.

* 30 Days to return. After 30 days item is not valid for return.

*Item needs to be in NEW & UNUSED condition, no make up, marks, dirt or stains, no smells (ie; perfume, dog, house, coffee) and the item has not been worn longer than just to try on, ie all day. No Pet Hair or fluff. If the item has any of the following it will be denied and sent back to you. 

*Do not stuff the item into the smallest possible bag you can, AND DO NOT send it back to us using the etc bag as the courier bag - this has air holes & can get wet- this can ruin the item. Please respect the clothing. 

* Please fold the item & place it in its original packing bag (not the courier bag) along with all of the tags attached. No tags = No Return. 

* My Secret Message has a separate return policy and it will be found in your order or by clicking here.

* Hats & Beanies are not eligible for return due to hygiene reasons.

For a full list of all the terms & conditions & policies for ETC Returns please head here RETURNS POLICY

Other enquires please email Returns Team =


Make sure you enter the FULL ORDER number IE "#4505ETC" and your email you entered when ordering for our online system to work properly. - DO NOT FORGET # - Hashtag or ETC at end of order number. If your order number does not have a hashtag or ETC at the end, don't enter these.

In the Customer Note Part, please put what size you are wanting in exchange, bigger or smaller, or write the reason you are returning for a credit. 

Please, you do not have to wait for approval from us before sending your item back, your item is only eligible to be approved when it gets to us. If you have not received an email, write a note & pop in the bag or check your junk email and send it back along with a self addressed courier bag for exchanges to

ETC Returns C/O Te Kauwhata Post Depot

13 Main Road

Te Kauwhata



For Exchanges please send a return courier bag, we recommend tracking for all items being sent to ETC.