ETC Frequently Asked Questions:

Do we offer After Pay, Zip & Genoapay? Yes!

Purchase using our flexible payment options as payment and not only will you receive your order NOW, the cost is spread over weekly automatic payments that are entirely interest free!  They are a third party website and all questions need to be directed to them, such as credit checks, card issues etc as we have no control over this.

Can I exchange my item if I don’t like it?

We completely understand that sometimes an item may not be quite right once you receive it.

As outlined in our Terms & Conditions and Returns Policy, we are happy to accept returns on eligible full-priced items within 30 days of purchase, provided they are unworn, unaltered, unwashed, and returned with all original packaging and labelling.
Items can be returned for:

• An exchange of size
• Store credit
• Replacement if the item is faulty or damaged

Due to stock demand and availability, we are unfortunately unable to exchange items for a different style or hold items while we wait for a return to arrive.

If you would prefer a different style, we can issue you with store credit once your return has been processed, which you are then welcome to use towards anything else you like on our website.

Sale or discounted items cannot be returned or exchanged unless they are faulty, so we do recommend choosing carefully when purchasing sale items.

Shipping and handling charges are non-refundable unless the original item you received was incorrect or faulty.

Returns Address:
ETC NZ Clothing
11B Jew Road
RD1
Taupiri
New Zealand 3791

Are your clothes true to size? Every brand has a different way of sizing. Our sizing chart is located on every page with the garment we are selling. The chart is of the actual clothing measurements themselves, not body measurements. We find our pants are a smaller fit, but tops, dresses and other items are more generous. You need to allow at least 1.5cm difference in size.

How long will my item take to get to me? If an item is in stock it will be shipped to you the next business day within reason, if we have an influx of orders on a collection release night it can take up to 2 business days to be packed and picked up by courier. An email will be sent to you with tracking details. If you have entered your correct email address then this will be sent to you. Please check your junk mail. Please ring the courier company with your tracking number if your item has not arrived. 

How do I use my discount code? Your discount code is not automatically applied to your order, you will need to type it into the coupon box to be able to receive your discount.

Discount Code/Credit Code:

You can only use 1 x code per transaction when checking out on our website.

If you do not enter your discount code at time of purchase it is not valid. You will not be refunded if you forget to do this or miss this part. 

Please note - a DISCOUNT CODE that ETC Gives as part of a sale means that it becomes a sale item. A discount is a sale, it is an item at a discounted rate therefore it is on sale and not full price.  

It says you have this item in stock, but its not letting me check out? Sometimes if we only have 1 left in a particular item, someone else could have this in their cart, therefore not letting you purchase it until the person either buys the item or deletes their cart, freeing the item up for you.

Can I cancel a Pre - Order?

By purchasing a PRE - ORDER Item from us you are legally entering into a contract for us to order this item for you. After 7 days 'cooling down' period we do not accept any cancellations for PRE-ORDERS. 

By offering pre-order in-store and online it enables you to purchase a new season item before it arrives to our stores.

As soon as the pre-order items are delivered to us we immediately package your products and send them to the address you supply us with when placing your order.All products purchased through our pre-order service must be paid for in full.

The delivery times for each item will depend on our manufacture, and we provide only an estimated time for delivery based on information given to us by our suppliers.

We are not able to ever guarantee or specify delivery dates.

We will notify you immediately by email and refund the purchase price of pre-ordered items if stock from our manufacturers become cancelled or limited within production.

Do you hold stock for people? No Sorry.

How do I care for my printed item?