Returns Policy

At ETC Clothing, we want you to love your purchase. Please read our Returns Policy carefully before placing your order.

Our policy differs depending on whether your item is Made-to-Order or Ready-to-Ship (In-Stock).

Made-to-Order Items

The majority of ETC Clothing garments are made specifically for you once your order has been placed.

Because these items are custom produced, we are unable to accept returns for:

• Change of mind
• Incorrect size ordered
• Incorrect colour or design selected
• Deciding you no longer want the item

Please ensure you carefully check the size chart provided on each product page before purchasing.

If your made-to-order item arrives with a manufacturing fault or does not match your order, please contact us within 7 days of receiving your parcel with clear photographs so we can assess the issue.

Your rights under the New Zealand Consumer Guarantees Act remain unaffected.

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Ready-to-Ship (In-Stock) Items

Selected products are held in stock and dispatched immediately from our warehouse.

Eligible full-priced in-stock items may be returned within 30 days of delivery for either:

• Store Credit
• A size exchange (subject to availability)

Returned items must:

• Be unworn and unused
• Have all original tags attached
• Be in original packaging
• Be free from makeup, fake tan, perfume, smoke, pet hair, stains or odours
• Be in resaleable condition

Items returned that do not meet these requirements may be declined and returned to the customer.

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Sale & Promotional Items

The following items are not eligible for return or exchange unless required under the Consumer Guarantees Act:

• Sale items
• Clearance items
• Discounted purchases
• Promotional purchases
• Mystery items
• Gift packs
• Made-to-order products

Please choose carefully before purchasing these items.

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Faulty Items

If you believe your item has a manufacturing fault, please contact us within 7 days of receiving your order.

Email us with:

• Your order number
• A description of the fault
• Clear photographs

Our team will assess the issue and provide an appropriate resolution where applicable.

Normal wear and tear, accidental damage, misuse, incorrect washing or failure to follow garment care instructions are not considered manufacturing faults.

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Incorrect or Missing Items

If you receive the wrong item or believe something is missing from your order, please contact us within 7 days of delivery so we can investigate and resolve the issue promptly.

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Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed to be faulty or supplied incorrectly.

We recommend using a tracked courier service, as ETC Clothing cannot accept responsibility for returns lost in transit.

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Refunds

ETC Clothing does not provide refunds for change of mind.

Where a return is approved, eligible customers will receive:

• Store Credit; or
• A replacement or size exchange where available.

Refunds will only be provided where required under the New Zealand Consumer Guarantees Act.

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How to Lodge a Return

All returns must be submitted through our Online Returns Portal.

Simply:

1. Log in to your ETC Clothing account.
2. Select the item(s) you wish to return.
3. Complete the online return request.
4. Package your item in accordance with our return requirements and send it back to our Returns Warehouse.

You do not need to wait for approval before sending your return. All returned items are assessed once received at our warehouse and must meet the conditions outlined in this Returns Policy to be approved.

Start your return here:

https://etcclothing.co.nz/pages/online-returns