Returns Policy

By purchasing from ETC Clothing you are agreeing to the following policy.

ETC Clothing return policy is store credit or exchange of size. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange and your item will be shipped back to you.

To be eligible for a return, your item must be in the original packaging, unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

You may return any product, with the exception of sale or discounted items, within 30 days of purchase. Items must be returned unworn, unaltered and unwashed. All original packaging and labelling must be returned also. You may return your item only for an exchange of size, store credit,  or because the item is faulty. A new item will be sent out in the correct size or to replace the faulty one if you do not request credit.

We do not accept returns for swaps of styles. You may receive a credit and spend that on whatever you like when it has been issued. But due to stock demand we do not hold items for people waiting for it to be returned to us. Sale items may not be returned or exchanged unless they are faulty so please do choose carefully. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Faulty Items:

Any Faulty item will be replaced or repaired at ETC NZ Clothing’s cost or customer will receive store credit once garment is returned & assessed by our quality management returns team, you have 7 days from date of delivery to notify us of any faults, please email returns@etcclothing.co.nz to send photos of fault & request a courier ticket.

If you try & repair the faulty tee yourself and do not contact us this defaults your guarantee or any replacement, repair or refund.

Non-Returnable items:

Gift card

Swimwear & Hats (Due to health & safety and hygiene reasons)

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error such as fault in workmanship of garment.
  • Any item that is returned more than 30 days after delivery

PLEASE NOTE that for change of mind returns we are under no obligation to give a refund. We do not have to give you a refund if:

you decide you don’t want the goods

you have something else from another store and no longer want this item

you bought something for someone else that they don’t like or already have

you bought clothes that don’t fit

you bought something that doesn’t match what you already have

www.consumeraffairs.govt.nz

Store Credit (if applicable)

An email will be sent to notify you once we receive your return. We will inspect the return and notify you of the approval or rejection of your store credit via email. On approval, your credit will be uploaded to your account or if an account is not possessed, your credit will be sent to you through a voucher via email.

Sale items

Only full priced items may be returned for store credit. Sales items are excluded from returns & exchanges. Your item will be shipped back to you if you send us a sale item.

Items purchased with a discount code cannot be returned as a discount is an item on sale. The item is no longer full price & is deemed on sale.

Exchanges

We only replace items if they are defective or damaged. Due to stock demand we cannot exchange items for a different style. We offer Store credit. If you need to exchange it for the same item, send us an email at returns@etcclothing.co.nz and send your item to:

ETC NZ Clothing

11 Alpito Place

Pukekohe

Auckland

New Zealand 2120

Shipping is not credited.

  • If exchanging for a different size,

Upon receiving the product in its original condition and packaging and you do not fit it, send it back to us and we can either exchange/deliver the correct size to you (make sure you send a self addressed bag back so we can get to your item!), provided the requested size is available, otherwise we will offer you a credit note for the amount you paid for the product.

PLEASE NOTE that for change of mind returns we are under no obligation to give a refund. We do not have to give you a refund if:

  • If you have received a wrong/incorrect size or incorrect product than what you ordered,

Upon receiving/viewing the product in its original condition and packaging, we will happily exchange/send you the correct garments (shipping at our cost) or offer you a credit note.

  • If you have received a faulty product

If ETC NZ Clothing deems the returned product to be faulty, we will either replace or repair the item at no additional cost, provided it is available, otherwise you will be given a store credit to the amount that the item cost.

In this instance that you receive a faulty item, you can return the item to us which will then be assessed by our quality management team. We will then issue you a replacement, exchange or refund depending on the situation. You have 7 Days 

 

SHIPPING

To return your product, mail your product with the original order form to:

ETC NZ Clothing

11 Alpito Place

Pukekohe

Auckland

New Zealand 2120

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your store credit.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.