MSM Returns Policy
RETURNS POLICY – My Secret Message
We want you to feel 100% satisfied with your new My Secret Message purchase. Therefore, we are happy to exchange or refund (full priced items only) any part of your order that you are not satisfied with. -
You can return any full price item within 7 working days, no questions asked.
All purchases on SALE ITEMS are Final.
For Full Priced Items:
The item/s must be unworn, in as new condition. As new condition is at the sole discretion of My Secret Message.
You must provide a copy of your receipt
You must notify us within 48 hours of receiving your order if there is a fault and you wish to return it. Please ensure you email us photos of this prior to returning the item email@example.com
Orders placed on Saturday and Sunday will be actioned on Monday.
Return postage must be paid for by the customer. Please ensure adequate postage is attached. We also recommend you send your return back via a trackable method of postage, as we will not be responsible for lost or missing parcels, and all goods are your responsibility until they reach us.
My Secret Message does its best to ensure that all customers receive top quality merchandise. However, if you believe that your item is faulty, or different from the description provided on the website, please contact us by email and we will work to resolve the issue as quickly as possible.
Approved refunds will be credited in the same way they were originally paid.
Please send your returned goods to (if sending within New Zealand):
My Secret Message PO BOX 13
Te Kauwhata 3741 NEW ZEALAND
Consent – by using this website, you are agreeing to My Secret Message returns policies and T&C
Pronounced E. T. C. (Letters only!)
ETC has been keeping you looking amazing while comfy as hell since 2013.